Last Updated 6/12/2023
At Kickback, our mission is to connect individuals who need side jobs done, including homeowners and anyone requiring work, with individuals who can fulfill those job requests, such as young adults, college students, and anyone looking to provide services. We understand the importance of privacy and strive to maintain the security and confidentiality of your personal information.
Our App provides a platform for users to post job requests and connect with potential service providers. It facilitates communication, scheduling, and payment processes to ensure a seamless experience. In the course of using our App, we collect certain personal information from you to provide and improve our services effectively.
Information We Collect: We explain the types of information we collect from you, including personal information and non-personal information, and how we gather this information.
How We Use Your Information: We outline the purposes for which we use your information, such as providing and enhancing our services, communicating with you, personalizing your experience, and complying with legal requirements.
Information Sharing and Disclosure: We clarify the circumstances under which we may share your information with third parties, including service providers, legal requirements, and business transfers.
Data Security: We describe the measures we take to protect the security of your personal information and the limitations inherent in data transmission over the Internet.
Children's Privacy: We state that our App is not intended for use by individuals under 18 and that we do not knowingly collect personal information from children.
Effective date: 6/12/2023
Purpose of Kickback:
The purpose of Kickback is to provide a platform that connects individuals in need of side jobs or tasks with individuals who are willing to perform those tasks. Kickback aims to facilitate a convenient and efficient way for users to find suitable taskers and get their tasks completed.
Our goal is to create a community-driven marketplace that benefits both those seeking assistance with various tasks and those looking to earn income by offering their skills and services. By leveraging the power of technology, Kickback aims to simplify the process of finding reliable taskers and enable users to efficiently manage their task-related needs.
The purpose of Kickback includes:
Tasker-Consumer Connection: Kickback serves as a platform for consumers to connect with taskers who can assist them with a wide range of tasks, such as household chores, handyman services, pet care, tutoring, and more. It allows consumers to find taskers based on their specific requirements and preferences.
Task Completion and Satisfaction: Kickback aims to facilitate successful task completion by providing tools and features that enable effective communication, task tracking, and feedback. Users can communicate with each other, arrange task details, and review taskers based on their experiences, fostering a reliable and trustworthy community.
Empowering Taskers: Kickback is designed to empower individuals who wish to offer their services and skills to earn income. Taskers can create profiles, showcase their abilities, and leverage the platform to find opportunities that match their expertise and availability.
Convenience and Efficiency: Kickback aims to streamline the process of finding and completing tasks by providing an intuitive and user-friendly interface. It simplifies the task management process, allowing users to efficiently organize their tasks, track progress, and communicate with other users through integrated messaging features.
Community Building: Kickback fosters a sense of community by connecting individuals who have task-related needs and creating opportunities for engagement, collaboration, and networking. Users can build relationships, share experiences, and contribute to a vibrant and supportive community
Types of Information Collected:
We collect the following types of personal information from users of the Kickback App:
First and Last Names: We collect your first and last names to personalize your experience within the App and facilitate communication between users.
Location and GPS Data: We may collect your location information, including GPS data, to match you with job requests or service providers in your area and provide location-based services.
Age and Birthdate: We may collect your age and birthdate to ensure compliance with age restrictions and legal requirements for using our App.
Photos and Profile Pictures: You have the option to upload photos or profile pictures to your Kickback profile. These images are used to identify and represent you within the App and may be visible to other users.
Email Addresses: We collect your email address to communicate with you, provide updates, respond to inquiries, and facilitate account-related notifications.
In addition to personal information, we may also collect certain non-personal information through automated means, such as cookies and similar technologies. This non-personal information may include:
Device Information: We may collect information about the type of device you use to access the App, such as device type, operating system, unique device identifiers, and mobile network information.
Log Data: When you use our App, we automatically collect certain information about your interactions, including your IP address, app usage data, and error logs. This information helps us analyze user trends, improve the App, and diagnose technical issues.
Methods of Collection:
We collect information through various methods to ensure the effective functioning of the Kickback App and to provide you with a seamless user experience. The primary methods of information collection are as follows:
User Input: When you create your profile on the Kickback App, we collect the information you voluntarily provide. This includes your first and last names, location, age, birthdate, email address, and any other details you choose to include in your profile. You have control over the information you provide.
Financial Information: For card processing and payments, we integrate with a trusted third-party payment service provider, Stripe. When you make payments through the App, your financial information, such as credit card details, is collected and processed securely by Stripe. We do not store or have access to your complete financial information.
It's important to note that we strive to collect only the necessary information required to provide our services and improve user experience. We adhere to industry best practices and take appropriate measures to protect the confidentiality and security of the information collected.
Use of Information:
The information collected from users of the Kickback App is utilized for various purposes to provide and improve our services. We use the collected information in the following ways:
Account Creation and Management: The information you provide during account creation, such as your name, email address, and location, is used to establish and manage your Kickback account. This allows you to access and utilize the features and functionalities of the App.
Communication: We may use your email address or other contact details to communicate with you regarding your account, job requests, service provider interactions, and important updates related to the App. We may also use your contact information to respond to your inquiries and provide customer support.
Order Fulfillment: The information you provide in your profile, including job preferences, skills, and availability, helps us match you with suitable job requests or service providers. This facilitates the fulfillment of tasks and enables efficient scheduling between users.
Personalization: We may use the information collected to personalize your experience within the App. This includes tailoring job recommendations, displaying relevant profiles and tasks based on your preferences, and providing a more customized user interface.
Analytics and Improvements: We analyze the data collected, including user behavior and interactions, to gain insights into user preferences, trends, and App performance. This information helps us identify areas for improvement, enhance user experience, and optimize the functionality of the App.
Profile Viewing and Rating: Users have the ability to view each other's profiles on the App. This allows individuals seeking services to review the profiles and ratings of potential service providers. Additionally, after completing a task, users can rate and provide feedback on each other's performance.
Messaging: The App provides a messaging feature that enables communication between consumers and taskers. This facilitates discussions, clarifications, and coordination related to job requests, ensuring a smooth and efficient communication channel within the App.
We value the privacy and confidentiality of your personal information. As a general principle, we do not sell, trade, or rent your personal information to third parties. However, there are certain circumstances where we may share your information with trusted third parties, as described below:
Service Providers: We may engage trusted third-party service providers who assist us in operating and improving the Kickback App. These service providers may have access to your personal information solely for the purpose of performing specific tasks on our behalf, such as hosting the App, database management, and analytics. We ensure that these service providers are bound by confidentiality obligations and have appropriate safeguards in place to protect your information.
Legal Compliance and Protection: We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or safety, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. In such cases, we will notify you via email or prominent notice within the App of any change in ownership or use of your personal information.
Please note that we do not share your personal information with third parties for their direct marketing purposes without your explicit consent.
It is important to mention that certain user data, including personal information and financial data, is stored on the Bubble.io platform and Stripe's secure database. We have chosen these providers based on their reputation for implementing robust security measures and compliance with relevant privacy regulations.
We take reasonable steps to ensure that any third parties with whom we share your information are committed to protecting your privacy. However, we cannot guarantee the actions of these third parties. Therefore, we encourage you to review their respective privacy policies to understand how your information may be handled by them.
Kickback implements a fee structure that applies to transactions conducted through the platform. The following Fee Agreement outlines the current fee structure, including the additional fees for consumers and taskers. Please note that Kickback reserves the right to modify this fee structure at any time. By using the Kickback App, you agree to the current fee agreement as stated below:
Consumer Fee: Consumers using the Kickback App will be subject to a fee of 5% added to the total cost of the task. This fee is calculated based on the agreed-upon price between the consumer and the tasker. The consumer will be responsible for paying this fee in addition to the task cost.
Tasker Fee: Taskers using the Kickback App will be subject to a fee of 5% deducted from the total earnings for each completed task. This fee is calculated based on the agreed-upon price between the consumer and the tasker. The tasker's earnings will be reduced by this fee.
At Kickback, we take the security and protection of your personal information seriously. We have implemented a range of security measures to safeguard your information from unauthorized access, disclosure, or misuse. These measures include:
Encryption: We utilize industry-standard encryption protocols to secure the transmission of data between your device and our servers. This helps ensure that your information remains confidential during transit.
Secure Storage: User data, including personal information and financial data, is stored on the Bubble.io platform and Stripe's secure servers. Both Bubble.io and Stripe employ robust security practices and follow the industry's best standards to protect the data they store.
Access Controls: We restrict access to your personal information to authorized personnel who have a legitimate need to access it. We enforce strict access controls and regularly review access permissions to minimize the risk of unauthorized access.
System Monitoring: We employ various monitoring tools and techniques to detect and prevent unauthorized access attempts, security breaches, or suspicious activities within our systems. This includes monitoring for unusual account behavior and potential vulnerabilities.
Regular Security Assessments: We conduct regular security assessments and audits to identify and address any vulnerabilities in our systems. This helps us maintain the highest level of security and ensure ongoing protection of user information.
Employee Training: We provide comprehensive training to our employees on data protection, privacy best practices, and security protocols. This ensures that our team members are knowledgeable and equipped to handle user data securely.
While we strive to implement robust security measures, it is important to note that no system can guarantee 100% security. Despite our best efforts, the transmission of information over the internet and the storage of data cannot be completely secure. Therefore, we cannot warrant the absolute security of your information.
As a user of the Kickback App, you have certain rights regarding your personal information. We are committed to respecting and honoring these rights and provide mechanisms for you to exercise them. Your rights include:
Access and Review: You have the right to access and review the personal information we hold about you. This includes the information you provided during account creation and any additional details you have provided in your profile. You can access and review your information by logging into your account and navigating to the appropriate sections.
Correction and Updating: You have the right to correct or update any inaccurate or incomplete personal information in your profile. You can make changes to your information by accessing the account settings or profile editing features within the App.
Account Deletion: If you decide to no longer use the Kickback App, you have the right to request the deletion of your account and associated personal information. Deleting your account will permanently remove your profile, job history, and other personal information from our systems. You can initiate the account deletion process through the App's settings or contact our support team for assistance.
Log Out: You have the ability to log out of your account at any time to prevent further access to your personal information. Logging out will terminate your active session and require reauthentication to access your account.
Communication Preferences: You have the right to manage your communication preferences and opt out of certain types of communication from us. You can adjust your notification settings within the App or follow the instructions provided in our communications to unsubscribe from specific communications.
Account Information: We retain your account information for as long as your Kickback account is active. If you choose to delete your account, we will securely delete your account information within a reasonable period of time, unless we are required to retain it for legal or regulatory purposes.
Job History and Ratings: Information related to job history, ratings, and feedback may be retained for a longer period to ensure accuracy and provide a comprehensive record of past transactions. This information may be anonymized or aggregated for analytical purposes.
Financial Information: Financial data, such as payment records and transaction details, are stored by our third-party payment service provider, Stripe, in accordance with their own retention policies and legal obligations.
Legal and Regulatory Requirements: We may retain certain information for a longer period if it is necessary to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights and interests.
Business Needs and Analytics: Aggregated and anonymized data that does not personally identify individuals may be retained for business analysis, research, and improving our services. This data is used in a manner that does not infringe upon your privacy rights.
The Kickback App may contain links to third-party websites or services that are not operated or controlled by us. These links are provided for your convenience and reference. Please note that we have no control over the privacy practices or content of these third-party websites or services.
When you click on a third-party link within the Kickback App, you will be directed to that third party's website or service. We strongly recommend reviewing the privacy policies of these third-party sites before providing any personal information or engaging in any transactions. We are not responsible for the privacy practices or the content of any third-party websites or services.
We make reasonable efforts to ensure that the links within the Kickback App are relevant, reliable, and safe. However, we do not endorse or guarantee the accuracy, relevance, or reliability of the information, products, or services provided by these third-party websites or services.
Your interactions with any third-party websites or services, including the submission of personal information, are solely between you and the respective third party. We encourage you to exercise caution and familiarize yourself with the privacy practices of any third-party websites or services before engaging with them.
At Kickback, we are committed to maintaining compliance with applicable privacy laws and regulations. We recognize the importance of protecting your personal information and ensuring that our data processing practices align with legal requirements.
Our privacy practices are designed to be in accordance with relevant privacy laws, including but not limited to:
General Data Protection Regulation (GDPR): If you are located in the European Economic Area (EEA) or Switzerland, we comply with the GDPR and provide you with the rights and protections afforded under this regulation.
California Consumer Privacy Act (CCPA): If you are a resident of California, we comply with the CCPA and respect your rights regarding the collection, use, and disclosure of your personal information.
Other Applicable Laws: We adhere to applicable privacy laws and regulations in the jurisdictions in which we operate, ensuring that our data processing practices meet the required standards of transparency, fairness, and lawful processing.
We strive to maintain the highest standards of privacy and data protection, and we will continue to monitor and update our practices to ensure ongoing compliance with applicable privacy laws and regulations.
Kickback and its affiliates (collectively referred to as "we," "us," or "our") provide the Kickback App and its services to you subject to certain limitations and exclusions of liability. By using the Kickback App, you acknowledge and agree to the following:
No Warranty: While we make reasonable efforts to ensure the accuracy, reliability, and functionality of the Kickback App, we provide it on an "as is" and "as available" basis without any warranties or representations, either express or implied. We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components. You use the App at your own risk.
User Responsibility: You understand and accept that you are solely responsible for any interactions, transactions, and activities conducted through the Kickback App. We do not endorse, guarantee, or assume any responsibility for the quality, safety, or legality of the services provided by users or the accuracy or reliability of any user-generated content.
Third-Party Services: The Kickback App may integrate with or provide links to third-party services, websites, or applications. We are not responsible for the actions, content, privacy practices, or availability of these third-party services. Any use of third-party services is at your own risk, and you should review their terms of service and privacy policies.
Limitation of Liability: To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the use or inability to use the Kickback App or any services provided through it. This includes damages for loss of profits, goodwill, data, or other intangible losses, regardless of whether we have been advised of the possibility of such damages.