Kickback Privacy Policy

First and Last Name:

We collect your full name to create your profile and for use in transactions between taskers and homeowners. Displaying names helps both parties know who they are interacting with and ensures trust and accountability.

Phone Number:

Your phone number is used for identity verification, security purposes, and for communication related to task confirmations, updates, and support. It is not publicly visible but is essential for customer support and communication between taskers and homeowners.

Email Address:

We use your email address for account registration, password recovery, transactional emails (such as task updates), and promotional content if you've opted in. Email addresses are stored securely and are not visible to other users.

Profile Photo:

Profile photos help personalize your account and build trust between homeowners and taskers. They are publicly visible to others when viewing your profile and are used for identification purposes.

Bio:

Your bio is an optional section where you can provide information about yourself, your skills, and your experience. This helps users better understand who they are working with and enhances trust. This information is publicly visible on your profile.

Precise Location Data:

We collect your real-time location through your device to enhance the functionality of the app's map feature and location autofill search. This allows us to show nearby tasks to taskers. We only collect location data when you enable location services through your device settings, and it is used solely for operational purposes such as matching local users.

Stored Location Data:

The last known location of users is stored for profile updates and search functionality. This data is essential for matching users in local communities and for showing relevant tasks in proximity.

Billing Information:

Billing information, such as name and billing address, is collected to complete transactions between homeowners and taskers, along with credit card information. Stripe handles the secure storage and processing of this data.

Bank Account and Routing Numbers (for Taskers):

Taskers are required to provide bank account and routing numbers for direct deposit of payments for completed tasks. This data is handled and securely stored by Stripe.

Transaction History:

We retain a record of your transactions on the platform for accounting and user support purposes. Transaction data includes task details, payment amounts, dates, and any associated service fees.

Social Security Number (SSN):

For taskers, Kickback or Stripe may collect Social Security numbers to comply with tax reporting obligations and for identity verification purposes. This data is securely processed and stored by Stripe and used in accordance with IRS requirements.

Driver's License Information:

Taskers may be required to provide a valid driver's license as part of our identity verification and age validation process. Driver's license data may be used for background checks and legal compliance. This data is securely handled by Stripe or other third-party verification services.

Background Check Information:

For certain categories of tasks or user verification purposes, taskers may undergo background checks. This process may involve collecting and verifying additional personal information, such as criminal history or employment records, which are managed by trusted third-party providers.

Device Information:

We collect information about the device you use to access Kickback, including the model, operating system, and browser type. This data helps us optimize the platform for different devices and enhance security.

IP Address:

We automatically collect your IP address when you access Kickback to help identify your location, ensure security, and prevent fraud.

Cookies and Similar Technologies:

We use cookies, web beacons, and similar technologies to improve the user experience and gather usage data. These tools help us remember your preferences, understand user behavior, and track website traffic.

Identity Verification:

We use names, email addresses, phone numbers, and payment information to verify the authenticity of both taskers and homeowners. This verification ensures that only real people use the platform and helps foster trust among users.

Taskers: Taskers may need to undergo additional verification measures such as Social Security number validation and background checks, which confirm their legal ability to work and ensure a safe environment for homeowners.

Homeowners: Homeowners are required to provide certain personal information to prevent fake job posts, protect taskers, and ensure transparency in transactions.

Preventing Fraud:

Personal information helps us detect and prevent fraudulent activity, such as the creation of fake accounts or fraudulent task postings. By confirming the identity of users and monitoring behaviors on the platform, we reduce the risk of scams or unlawful activities.

Account Security:

By collecting contact information like email addresses and phone numbers, we provide users with ways to recover their accounts in case of password loss or suspected unauthorized access. Two-factor authentication (2FA) may be used as an additional layer of protection.

Tasker Payments:

Taskers are required to provide their bank account details through Stripe so that payments for completed tasks can be directly deposited into their accounts. Kickback securely transfers funds via Stripe after the task is marked as completed.

Homeowner Payments:

Homeowners must input payment details to pay for tasks securely. These payments are processed by Stripe and securely stored off-platform. Payment data is never handled directly by Kickback, reducing the risk of payment fraud or data breaches.

Transaction History:

To maintain financial transparency, Kickback records the history of transactions between taskers and homeowners. This history can be accessed for tax purposes, invoicing, or if disputes arise between users. Transaction data helps Kickback monitor user activity and maintain compliance with applicable laws.

Public Profiles:

Profile information such as names, bios, and profile pictures helps taskers and homeowners get to know one another before engaging in a task. A well-rounded profile increases transparency, helps establish trust, and improves the chances of successful matches between taskers and homeowners.

Enhancing Credibility:

Users can link their Facebook and LinkedIn accounts to strengthen their profiles and add credibility. This can help taskers build trust with potential homeowners and stand out when bidding for tasks.

Account Management:

We use your personal information to create and manage your account, including verifying your identity, processing registrations, and maintaining your profile information.

Task Matching and Communication:

Your location data, profile information, and preferences are used to match you with relevant tasks (for taskers) or suitable taskers (for homeowners) in your area. We facilitate communication between users through our messaging system.

Payment Processing:

We use payment information to process transactions between homeowners and taskers securely through Stripe. This includes charging homeowners for completed tasks and paying taskers for their services.

Identity Verification:

We use personal information, including government-issued IDs and background check data, to verify user identities and ensure the safety of all platform participants.

Fraud Prevention:

We analyze user behavior patterns, IP addresses, and other data to detect and prevent fraudulent activities, fake accounts, and policy violations.

Customer Support:

We use your contact information to provide customer support, respond to inquiries, and resolve issues related to your use of the platform.

Notifications and Updates:

We send transactional notifications (task updates, payment confirmations) and service-related communications via email, SMS, or push notifications.

Service Enhancement:

We analyze usage patterns and user feedback to improve our platform's functionality, user experience, and service offerings.

Research and Development:

Aggregated and anonymized data may be used for research purposes to develop new features and improve existing services.

Profile Information:

When you create tasks or apply for tasks, certain profile information (name, photo, bio, ratings) is visible to other users to facilitate trust and communication.

Contact Information:

Once a task is accepted, limited contact information may be shared between homeowners and taskers to coordinate task completion.

Payment Processing:

We share payment-related information with Stripe to process transactions securely. Stripe has its own privacy policy governing the use of your information.

Background Check Providers:

For user verification, we may share necessary information with trusted third-party background check services.

Analytics and Marketing:

We may share aggregated, anonymized data with analytics providers (like Google Analytics) and marketing platforms (like HubSpot) to improve our services.

Legal Compliance:

We may disclose information when required by law, legal process, or government request, including responding to court orders, subpoenas, or law enforcement investigations.

Safety and Protection:

We may share information to protect the safety and rights of Kickback, our users, or the public, including in cases of suspected fraud, harassment, or illegal activity.

Corporate Transactions:

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections.

Explicit Permission:

We may share your information with third parties when you provide explicit consent, such as when linking social media accounts or participating in promotional activities.

Encryption:

We use industry-standard encryption protocols (TLS/SSL) to protect data in transit. Sensitive data stored on our servers is encrypted using advanced encryption standards.

Secure Infrastructure:

Our platform is hosted on secure cloud infrastructure with regular security updates, firewalls, and intrusion detection systems to prevent unauthorized access.

Access Controls:

We implement strict access controls to ensure that only authorized personnel can access personal information, and access is limited to what is necessary for job functions.

Employee Training:

All Kickback employees with access to personal information receive training on data protection practices and are bound by confidentiality agreements.

Regular Audits:

We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.

Payment Security:

Payment processing is handled by Stripe, which is PCI DSS compliant and maintains the highest standards of payment security. Kickback does not store credit card information.

Vendor Management:

We carefully vet all third-party service providers and require them to maintain appropriate security measures for any personal information they may access.

Breach Notification:

In the unlikely event of a data breach, we have procedures in place to assess the situation quickly and notify affected users and relevant authorities as required by law.

Continuous Monitoring:

We continuously monitor our systems for security threats and have incident response procedures to address any security issues promptly.

Account Protection:

Users are responsible for maintaining the security of their account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available.

Suspicious Activity:

Users should report any suspicious account activity or potential security concerns to our support team immediately at support@kickbackservices.com.

Right to Access:

You have the right to request access to the personal information we collect and store about you. This includes the right to know what data we have, how we use it, and who we share it with.

Data Portability:

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

Right to Rectification:

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your profile information directly through your account settings.

Profile Management:

Through your Kickback account, you can directly edit your name, bio, profile picture, and other profile information. For other data corrections, please contact our support team.

Right to Erasure (Right to be Forgotten):

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.

Account Deletion:

You can delete your account at any time through your account settings. When you delete your account, we will remove your personal information subject to certain legal and business requirements as outlined in our Data Retention policy.

Right to Restrict Processing:

In certain circumstances, you have the right to request that we limit how we process your personal information, such as when you contest the accuracy of the data or object to processing.

Right to Object:

You have the right to object to certain types of processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe links in our emails.

Withdrawal of Consent:

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Communication Preferences:

You can manage your communication preferences, including marketing emails and notifications, through your account settings or by contacting our support team.

How to Make Requests:

To exercise any of these rights, please contact us at support@kickbackservices.com with your request. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

Identity Verification:

To protect your privacy and security, we may need to verify your identity before processing certain requests. We will only use the information provided for verification purposes.

Right to Complain:

If you believe we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

Definition:

Cookies are small text files that are stored on your device when you visit our website or use our app. They help us remember your preferences and understand how you interact with our services.

Types of Cookies:

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

Essential Cookies:

These cookies are necessary for the basic functionality of our platform, including user authentication, security features, and maintaining your session while you navigate the site.

Performance and Analytics Cookies:

We use cookies from services like Google Analytics to understand how users interact with our platform, which pages are most popular, and where users experience issues. This helps us improve our services.

Functionality Cookies:

These cookies remember your preferences and settings to provide a more personalized experience, such as your location preferences for task matching.

Marketing and Advertising Cookies:

We may use cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising partners.

Google Analytics:

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about your use of our website. You can learn more about Google's privacy practices and opt out by visiting Google's Privacy Policy.

HubSpot:

We use HubSpot for marketing automation and customer relationship management. HubSpot may place cookies to track your interactions with our marketing materials and website.

Social Media Platforms:

When you interact with social media features on our platform (such as sharing buttons), cookies may be set by social media platforms like Facebook and LinkedIn.

Browser Settings:

Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Privacy" or "Security" section of your browser's settings menu.

Cookie Consent:

When you first visit our website, you may be presented with a cookie consent banner where you can choose which types of cookies to accept. You can modify these preferences at any time.

Opt-Out Options:

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by using the opt-out mechanisms provided by other third-party services we use.

Web Beacons and Pixels:

We may use web beacons (also called pixel tags) in our emails and on our website to track user engagement and measure the effectiveness of our communications.

Mobile Device Identifiers:

Our mobile apps may collect and use mobile device identifiers (such as Apple's IDFA or Google's Advertising ID) for analytics and advertising purposes, subject to your device settings and permissions.

Functionality Impact:

Disabling certain cookies may affect the functionality of our platform. Essential cookies are necessary for basic operations, and disabling them may prevent you from using certain features.

User Experience:

While you can use our services with cookies disabled, your experience may be less personalized, and some features may not work as intended.

Purpose Limitation:

We retain personal information only for as long as it is needed for the specific purposes for which it was collected and processed, unless a longer retention period is required by law.

Minimization Principle:

We regularly review the personal information we hold and delete or anonymize information that is no longer necessary for our business purposes or legal obligations.

Account Information:

We retain your account information (profile, contact details) for as long as your account remains active. After account deletion, most personal information is removed within 30 days, except as noted below.

Transaction Records:

Financial transaction records are retained for 7 years to comply with tax reporting requirements and financial regulations. This includes payment information, invoices, and transaction history.

Communication Records:

Messages between users and customer support communications are typically retained for 3 years to help resolve disputes and improve our services.

Background Check Information:

Background check results and verification documents are retained for the duration of your account plus 3 years after account closure to comply with safety and regulatory requirements.

Analytics and Usage Data:

Aggregated and anonymized analytics data may be retained indefinitely for research and service improvement purposes, as this data cannot be linked back to individual users.

Legal Compliance:

We may retain personal information for longer periods when required by law, such as for tax reporting, anti-money laundering compliance, or in response to legal proceedings.

Safety and Security:

Information related to safety incidents, policy violations, or suspected fraudulent activity may be retained longer to protect the safety and security of our platform and users.

Dispute Resolution:

We may retain information necessary to resolve disputes or defend against legal claims until the matter is fully resolved and any applicable statute of limitations has expired.

Automated Deletion:

We have automated systems in place to delete personal information when retention periods expire, unless there are legal or business reasons to retain the information longer.

Manual Review:

Some data deletion requires manual review to ensure compliance with legal obligations and to preserve information necessary for ongoing business operations.

Secure Deletion:

When we delete personal information, we use secure deletion methods to ensure the information cannot be recovered or reconstructed.

Anonymization Process:

Where possible, we anonymize personal information instead of deleting it entirely. Anonymized data cannot be linked back to individual users and may be retained for research and analytics purposes.

Aggregated Data:

We may create aggregated, statistical data from personal information before deletion. This aggregated data does not identify individual users and helps us understand usage patterns and improve our services.

Account Deletion:

When you delete your account, we begin the process of removing your personal information from our active systems within 30 days, subject to the retention requirements outlined above.

Backup Systems:

Personal information may remain in our backup systems for up to 90 days after deletion from active systems. We have procedures to ensure this information is not restored or accessed during this period.

Third-Party Data:

We will make reasonable efforts to notify third-party service providers (such as Stripe) about data deletion requests, but we cannot control their independent retention policies.

Valid Legal Process:

We may disclose personal information to law enforcement agencies when we receive valid legal process, including subpoenas, court orders, search warrants, or other legally binding requests from authorized government authorities.

Review Process:

We carefully review all law enforcement requests to ensure they are legally valid and comply with applicable laws. We may challenge requests that appear to be overly broad, unclear, or legally insufficient.

User Notification:

When legally permitted, we will attempt to notify affected users about law enforcement requests for their information, unless prohibited by law or court order, or in emergency situations where notification could impede an investigation.

Imminent Danger:

We may disclose personal information without legal process when we believe in good faith that disclosure is necessary to prevent imminent physical harm, threats to public safety, or other emergency situations.

Platform Safety:

We may share information with law enforcement to investigate or prevent illegal activities on our platform, including fraud, harassment, threats, or other criminal behavior that affects user safety.

Financial Regulations:

As a platform that facilitates financial transactions, we comply with applicable financial regulations, including anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and tax reporting obligations.

Labor and Employment Laws:

We cooperate with labor authorities and employment agencies when required by law, particularly regarding worker classification, tax reporting, and compliance with local employment regulations.

Consumer Protection:

We comply with consumer protection laws and may share information with relevant authorities to investigate consumer complaints, unfair business practices, or violations of consumer rights.

Cross-Border Cooperation:

We may respond to valid legal requests from foreign governments when they comply with applicable international law, mutual legal assistance treaties, or other recognized legal frameworks.

Jurisdictional Considerations:

We evaluate international requests based on the jurisdiction where the data is stored, the nationality of the affected user, and the nature of the request to ensure compliance with all applicable laws.

Legal Request Tracking:

We maintain records of all legal requests received and our responses to ensure accountability and compliance with our legal obligations.

Regular Review:

We regularly review our legal compliance procedures to ensure they remain current with evolving laws and regulations in the jurisdictions where we operate.

Scope of Disclosure:

We limit our disclosure to the specific information requested and relevant to the legal matter. We do not provide broader access to user data than what is legally required.

Data Minimization:

When responding to legal requests, we apply data minimization principles, providing only the information that is necessary and proportionate to the legitimate purpose of the request.

Legal Challenges:

We reserve the right to challenge legal requests that we believe are invalid, overly broad, or that would violate users' fundamental rights or applicable privacy laws.

Material Changes:

Material changes include significant modifications to how we collect, use, share, or protect personal information, changes to user rights, or updates that substantially affect the privacy protections provided to users.

Non-Material Changes:

Non-material changes include minor clarifications, formatting updates, contact information changes, or administrative modifications that do not affect the substance of our privacy practices.

Advance Notice for Material Changes:

For material changes, we will provide at least 30 days' advance notice through email to your registered email address, in-app notifications, or prominent notices on our website and platform.

Immediate Notice for Non-Material Changes:

For non-material changes, we will update this Privacy Policy and indicate the "Last Updated" date at the top of the document. Continued use of our services constitutes acceptance of these changes.

Legal Requirement Changes:

When changes are required by law or to address urgent security concerns, we may implement updates immediately with subsequent notification to users as soon as reasonably possible.

Acceptance of Changes:

By continuing to use Kickback's services after the effective date of any changes, you acknowledge that you have read, understood, and agree to be bound by the updated Privacy Policy.

Objection to Changes:

If you object to any changes to this Privacy Policy, you may discontinue using our services and delete your account. We will process your personal information under the previous version of the Privacy Policy until your account is deleted.

Account Deletion Option:

You always have the option to delete your account if you disagree with policy changes. Please contact us at support@kickbackservices.com if you need assistance with account deletion following policy updates.

Effective Date:

All changes to this Privacy Policy become effective on the date specified in the updated policy. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Version History:

We maintain records of previous versions of this Privacy Policy. If you need to review a previous version, please contact us at support@kickbackservices.com with your request.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, users will be notified of any changes to privacy practices and given the opportunity to delete their account before the transfer if they object to the new practices.

Regulatory Changes:

When new privacy laws or regulations take effect, we may update this policy to ensure compliance. We will communicate these changes clearly and explain how they affect your privacy rights.

Contact Information:

If you have questions about changes to this Privacy Policy or need clarification about how updates affect your personal information, please contact us at support@kickbackservices.com.

Privacy Team Assistance:

Our privacy team is available to help you understand policy changes and their implications for your privacy rights. We encourage you to reach out with any concerns or questions.

Response Timeline:

We will respond to questions about privacy policy changes within 5 business days and provide clear explanations about how the changes may affect your use of our services.